Patient journey
A real patient journey, not a generic chatbot flow.
From the first screen the system guides: welcome, consent, safety check, baseline intake, then a personalized route. There are five pathways, from gentle rebuilding through to referral when that is the right next step.
Safety first
Red flag screening runs every time.
Before physiotherapy advice is given, PT-CHARLIE checks for cauda equina, fracture, infection, malignancy, and inflammatory disease. If something looks wrong, the system stops and points toward medical care.
Input design
A body map instead of a pain slider.
Patients tap where it hurts and choose intensity. Lower back, hip, knee, neck. It is easier to use than a 1 to 10 slider and captures more useful data.
Decision logic
47 clinical indicators work in the background.
Pain characteristics, psychosocial factors, physical limitations, worry signals, and function all feed the decision logic. The patient has a conversation. The system tracks what matters.
Voice mode
Voice is part of the system, not a gimmick.
PT-CHARLIE can be used by voice in Dutch. After the call, it extracts what it heard and feeds that back into the pathway: pain level, movement confidence, worry signals, and next steps.
Support layer
Daily check-ins and exercises keep recovery moving.
Short check-ins, pain updates, streaks, and pathway-matched exercise programs help people keep going. Not generic PDFs. Real exercises with real instructions and visuals.
Adaptive interface
The dashboard reflects where the patient actually is.
The home screen changes with time of day, flare-ups, progress, and setbacks. After a conversation, PT-CHARLIE shows what it learned instead of hiding it in the backend.
Clinical fit
Built for Dutch physiotherapy.
The logic follows Dutch physiotherapy practice, including the Nijmegen decision tree and evidence-based reasoning. It is not a translated American product.